Our Corporate Policies
From our product quality to value-added services; from employee satisfaction to customer satisfaction, we owe our sustainable success to our established corporate culture. At the core of our corporate culture lies our comprehensive corporate policies. Thanks to these policies, we design all our activities to deliver the same quality independently of individuals and market dynamics.
We see our leadership in the heating and cooling sector as stemming from the high-quality human resources we possess. Because we know that to make a difference, besides the corporate policies created by experts with nearly 20 years of experience, flawless execution requires having teams that can implement these policies meticulously.
We demonstrate our customer-oriented approach by reflecting the industry's needs and expectations in our MIT branded products. By combining our innovative approach with modern production and marketing practices that suit our cutting-edge vision, we elevate the standards in the heating-cooling and climate control sector with the valuable expertise of our specialist engineers.
Approach from Sales to Maintenance Engineering
With our customer satisfaction-oriented approach and our deep knowledge that we are happy to share, we provide value-added services before and after sales. Through our expert engineers who generate proactive solutions, we focus on making a difference throughout the entire process, from pre-sales to product maintenance. With our approach of "Quality product, quality service, quality solution," we see ourselves not only as manufacturers and suppliers but also as solution partners in all heating-cooling projects and work with this motivation.
Customer Satisfaction Policy
We prioritize analyzing customer needs in our pre-sales processes, ensuring customer satisfaction, and protecting customer rights with our certified product range, expert team, and meticulous work methods.
Quality Policy
We aim for sustainable quality with a proactive approach that anticipates needs. We bring together a corporate management approach dependent on strategy rather than personal opinions, with effective decision-making mechanisms involving employees and suppliers. We operate based on productivity and sustainability principles.
Ethical Values
We conduct all our activities in accordance with laws and ethical values. We believe in growing together and prioritize mutual benefit in all our business relationships.
Occupational Health and Safety (OHS) Policy
We plan all our operations according to the principle that "Working in a healthy and safe environment is the right of every individual." We minimize risks with preventive OHS practices and analyses. Through training and guidance, we increase awareness not only among our staff but also among our suppliers and subcontractors. We work with a "zero compromise" approach to compliance with Occupational Health and Safety Regulations and relevant laws.
Environmental Policy
We value preventing waste in natural resource consumption. We constantly monitor environmental pollutants and our waste, and continuously inform our employees. We never compromise on compliance with relevant legal regulations concerning the environment, and wholeheartedly support all efforts that promote eco-friendly technologies and social sensitivity.
Privacy Policy
All personal information shared with our company is protected by our ethical values and our processes compliant with the Personal Data Protection Law No. 6698.
Information Security Policy
All our information technology operations are protected by our information security processes managed in accordance with the ISO 27001 Information Security Management System requirements.